Policy
Returns & Refunds
Last updated June 2026
At Lakes Caddy Shack, we want you to be happy with your purchase. This Returns & Refunds Policy explains how returns, refunds and exchanges are handled.
This policy does not limit your rights under the Australian Consumer Law.
Change of mind
You can return most unused items in original condition within 30 days of receiving your order for a refund or exchange.
To be eligible for a change-of-mind return, the item must be unused, in original condition, in its original packaging where possible, returned with any tags, manuals, accessories or included parts, and accompanied by proof of purchase.
Return shipping is at the customer's cost for approved change-of-mind returns.
We do not offer change-of-mind returns for gift cards, custom-fitted clubs, personalised items, used items, or items that are not in original condition, unless we agree otherwise.
Faulty, incorrect or damaged items
If your item is faulty, damaged, not as described, unsafe, not fit for purpose, or we shipped the wrong product, please contact us as soon as possible.
Depending on the issue, you may be entitled to a repair, replacement, refund or other remedy under the Australian Consumer Law.
If the product has a major problem, you may be entitled to choose a refund or replacement.
If the problem is minor, we may choose to repair the item, replace it or provide a refund.
Where a returned item has a problem covered by Australian Consumer Law, we will cover or reimburse reasonable return shipping costs.
How to return
To request a return, please email with your order number and a short description of the issue.
For faulty, incorrect or damaged items, please include photos or videos where possible so we can assess the issue quickly.
We will reply with return instructions within 1 business day.
Please do not send items back before contacting us, as this may delay your return.
Refunds
Approved refunds are processed within 5 business days of receiving and assessing the returned item.
Refunds will usually be returned to the original payment method.
Your bank, card provider or payment provider may take additional time to make the funds available.
Exchanges
Approved exchanges are subject to product availability.
If the replacement item costs more than the original item, you will need to pay the difference. If it costs less, we will refund the difference.
Exclusions
Gift cards, custom-fitted clubs and personalised items are not eligible for change-of-mind returns.
This does not affect your rights under the Australian Consumer Law if the item is faulty, damaged, unsafe, not as described, not fit for purpose, or otherwise fails to meet a consumer guarantee.
Contact us
For refund, return or warranty questions, contact: