Privacy Policy

1. Who we are

This website is operated by:

• Business name: Lakes Caddy Shack
• ABN: —
• Address: —
• Email: —
• Phone: —

In this policy, "we", "us" and "our" refers to Lakes Caddy Shack.

2. Information we collect

We may collect personal information including:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history
• Account login details
• Payment and transaction information
• Messages or enquiries you send to us
• Website usage information, such as IP address, browser type, device information and pages visited

We do not store full credit card details on our website. Payments are processed through secure third-party payment providers.

3. How we collect your information

We may collect information when you:

• Create an account
• Place an order
• Contact us
• Subscribe to emails or promotions
• Use our website
• Complete checkout
• Interact with our social media or advertising

We may also collect information automatically through cookies, analytics tools and similar technologies.

4. Why we collect your information

We collect and use your information to:

• Process and fulfil orders
• Arrange delivery and shipping
• Provide customer support
• Manage your account
• Send order confirmations and updates
• Respond to enquiries
• Process refunds, returns and warranty claims
• Improve our website and services
• Prevent fraud and protect website security
• Send marketing communications, where permitted
• Comply with legal obligations

5. Marketing communications

If you subscribe to marketing emails or otherwise agree to receive them, we may send you updates, promotions and product information. You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

6. Cookies and website tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyse traffic and assist with advertising. You can disable cookies in your browser settings, but some parts of the website may not work correctly if you do.

7. Sharing your information

We do not sell your personal information. We may share information with trusted third parties only where necessary, including:

• Payment providers
• Shipping and fulfilment partners
• Email and marketing platforms
• Website, hosting and analytics providers
• Fraud prevention services
• Government, law enforcement or regulators where required by law

8. Storage and security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. No method of online storage or transmission is 100% secure, but we use industry-standard safeguards.

9. Your rights

You may, subject to law, request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent to marketing
• Make a privacy complaint

To do so, contact us at our contact email.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date.

11. Contact us

For privacy questions, contact:

• Lakes Caddy Shack
• Email: —
• Phone: —
• Address: —